Welcome to Sosushi!
By using our website or placing an order, you agree to the following terms:
1. Orders & Payments
All orders must be placed through our website. Payment is required in full at the time of purchase. We accept major credit and debit cards via our secure payment gateway.
2. Delivery & Collection
We offer delivery and collection depending on your area. Delivery times are estimates only. While we do our best to deliver on time, delays may occasionally occur.
3. Allergies & Dietary Needs
Please note that while we take care to avoid cross-contamination, our kitchen handles allergens including fish, shellfish, sesame, soy, and gluten. If you have any food allergies or dietary concerns, please contact us before placing your order.
4. Changes & Cancellations
Orders can only be changed or cancelled within 10 minutes of placing them. After this, we begin preparing your food and cannot offer changes or refunds.
5. Refunds & Complaints
If you experience an issue with your order, please contact us within 2 hours of receiving it. We handle refunds and complaints on a case-by-case basis and aim to resolve any issues fairly.
6. Use of Website
You may not use our website for any unlawful purpose. We reserve the right to refuse service or cancel orders at our discretion.
7. Privacy
We respect your privacy. Personal information is used only to process your order and will never be shared without your consent. For more details, please see our [Privacy Policy].
8. Changes to Terms
We may update these Terms & Conditions from time to time. Please check this page regularly for updates.